Reading Comprehension

Dana Whitlock [9:02 A.M.] Hi Marcus, the delivery from our supplier is late again. The truck won't get here until about 2:00 this afternoon. Marcus Ferreira [9:04 A.M.] That's a problem. Mrs. Okonjo is coming at noon to pick up her blood pressure medication, and we only have five tablets left on the shelf. Dana Whitlock [9:06 A.M.] Could we give her a few days' supply now and the rest later? Marcus Ferreira [9:07 A.M.] That would work. She lives just around the corner from the store. Dana Whitlock [9:08 A.M.] Good. I'll call her to explain, and we can have the rest ready for her by 4:00. Marcus Ferreira [9:09 A.M.] Thanks. I'll make a note in her file.

Pinegrove Family Practice will hold flu vaccination clinics on Saturday, October 10, and Saturday, October 24, from 9:00 A.M. to 1:00 P.M. Vaccinations are free for patients aged 65 and older and for patients with long-term health conditions. For all other patients, the charge is $25, which many insurance plans will reimburse. Appointments are not required on these days, but patients who book in advance through the front desk will be seen first. Please bring your insurance card and wear a short-sleeved shirt or a top with loose sleeves. Patients who cannot attend either Saturday may ask for a vaccination during a regular appointment from October 1. Children under 12 should be vaccinated at the Saturday clinics, when a pediatric nurse will be on duty.

CALDERWOOD PHYSIOTHERAPY 82 Mercer Street, Unit 4, Ashby Falls Statement No. 5108 Date: June 14 Patient: Tobias Lindqvist Insurance provider: Northfield Mutual Health (Policy NM-330719) May 20: Initial assessment (60 minutes): $120.00 May 27: Treatment session (45 minutes): $85.00 June 3: Treatment session (45 minutes): $85.00 June 10: Treatment session (45 minutes): $85.00 Total charges: $375.00 Paid by Northfield Mutual Health (80% of total charges): -$300.00 Balance due from patient: $75.00 We have billed your insurance provider directly for the covered amount. Please pay your balance within 21 days, either at our front desk or online at calderwoodphysio.com/pay. Resistance bands and other exercise equipment are sold separately at reception.

Too busy to stop by? Ashgrove Pharmacy now offers home delivery to customers anywhere within ten kilometers of our Kestrel Road store. Order your prescription refills, vitamins, and personal care products by phone or through our website before 1:00 P.M., and we will bring them to your door the same evening. Orders received after 1:00 P.M. are delivered the next day. Delivery is free on orders over $30. A $4 fee applies to smaller orders. Our drivers carry card readers, so you can pay when your order arrives. Have questions about a medication? Our pharmacists are available by phone from 8:00 A.M. to 9:00 P.M., seven days a week. New this month: sign up for automatic refills and receive a free pill organizer with your first delivery.

To: Priya Nandakumar <pnandakumar@quillmail.com> From: Claims Department <claims@harborlinehealth.com> Date: February 9 Subject: Claim No. 77-4120 Dear Ms. Nandakumar, Thank you for submitting your claim for the hearing test you received at Bellmont Audiology on January 22. We have reviewed the claim, but we are unable to process it at this time because some information is missing. Your receipt does not list the procedure code for the test, although it shows the amount you paid. Our plan covers hearing tests only when this code is provided, so please ask Bellmont Audiology for an itemized receipt and upload it to your online account. Please submit the itemized receipt by March 10. Claims that remain incomplete after that date will be closed, and you would need to file a new claim. Once we receive the itemized receipt, your claim will be processed within ten business days, and payment will be sent to the bank account we have on file for you. Sincerely, Harborline Health Claims Department

HOLLINS PARK (March 2) - Residents of Hollins Park will no longer need to drive to the city center for minor injuries and illnesses. Merrow Health Partners opened a walk-in clinic on Linden Avenue on Monday, in the space formerly occupied by a hardware store. [1] The clinic treats conditions such as sprains, minor cuts, ear infections, and seasonal allergies. It does not provide emergency care, and patients with serious symptoms are directed to Saint Aldric Hospital, about fifteen minutes away. [2] "Before we opened, the nearest walk-in clinic was 25 kilometers away," said Dr. Helena Voss, the clinic's medical director. "Many families here were waiting days to see their regular doctors for problems that could be treated in half an hour." The clinic is open from 8:00 A.M. to 10:00 P.M. every day, including holidays. [3] Patients can check in online to reserve a place in line and receive a text message when it is almost their turn. Most insurance plans are accepted. [4] Merrow Health Partners plans to open two more walk-in clinics in the region next year.

Corliss Community Pharmacy, an independent pharmacy that has served the Eastbrook neighborhood for over 30 years, is looking for a part-time pharmacy technician. Because of growing demand, we will begin opening on Sundays starting in May, and the successful candidate will work Saturdays and Sundays from 9:00 A.M. to 5:00 P.M. Responsibilities include preparing prescriptions under the supervision of a pharmacist, managing stock, processing insurance claims, and answering customer questions at the counter. Requirements: - Current pharmacy technician certification - At least one year of experience in a retail or hospital pharmacy - Strong attention to detail - Ability to speak a second language is an advantage but not required To apply, send a résumé and the names of two references to manager Gloria Estrada at jobs@corlisspharmacy.com by April 3. Interviews will be held the week of April 13.

Naomi Achterberg [2:14 P.M.] Hi, everyone. Several patients have told the front desk that they didn't receive their appointment reminders this week. Does anyone know what's going on? Rafael Quintero [2:16 P.M.] It may be related to the software update on Monday. After the update, the system started sending reminders by e-mail only, not by text message. Naomi Achterberg [2:17 P.M.] That would explain it. Most of our older patients chose text messages. Ji-woo Han [2:18 P.M.] I spoke with the software company this morning about a different issue. They said a fix for text reminders will be released on Friday. Naomi Achterberg [2:20 P.M.] That's three days away. We have nearly 200 appointments between now and then. Rafael Quintero [2:21 P.M.] I can print a list of everyone with appointments through Friday who chose text reminders. Ji-woo Han [2:22 P.M.] And I can ask the two part-time receptionists to call those patients tomorrow morning. Naomi Achterberg [2:24 P.M.] Perfect. Rafael, please send the list to Ji-woo by the end of today. I'll let Dr. Brandt know what happened.

Westmere Health Insurance 1400 Galloway Boulevard, Port Carrick November 12 Ms. Adaeze Mbeki 58 Sorrel Lane Port Carrick Dear Ms. Mbeki, We are writing to inform you of changes to your Westmere Standard Plan that will take effect on January 1. Please read this letter carefully and keep it with your policy documents. [1] First, your monthly premium will rise from $212 to $226. [2] Your first payment at the new rate will be taken on January 5. Second, your plan will now cover one eye examination per year at any optometrist in our network. Previously, eye examinations were not covered under the Standard Plan. [3] Finally, the charge for each specialist visit will drop from $40 to $30. Visits to your primary care doctor will continue to cost $15. [4] If you have questions about these changes, please call our member services line at 555-0186, Monday to Friday, 8:00 A.M. to 6:00 P.M. Sincerely, Lorenzo Batista Member Services Manager

How do I request a refill? Use the Fairhaven Pharmacy app, call the automated line at 555-0172, or ask at any Fairhaven counter. In the app, select the prescription, choose a pickup store, and tap "Request Refill." You will need the seven-digit number printed on your prescription label. When will my refill be ready? Most refills are ready within four hours. Requests made after 6:00 P.M. are ready the next morning. You will receive a text message when your order is ready for pickup. What if I have no refills left? We will contact your doctor's office for approval on your behalf. This usually takes one to two business days. If your doctor does not respond within three business days, we will let you know so that you can follow up directly. Can someone else pick up my prescription? Yes. The person must give the pharmacist your full name and date of birth. Some medications, such as controlled pain medicines, can be released only to the patient with photo identification.